At Deshi Emarket, customer satisfaction is our top priority. We understand that there may be times when you need to return or request a refund for a product. Please review our refund and returns policy below to ensure a smooth and hassle-free process:

Returns

Eligibility:
Products must be returned within 7 days of receipt. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

Non-returnable items:
Certain products, including perishable goods, personal care items, or products with broken seals, cannot be returned due to health and safety reasons.

Return process:
To initiate a return, please contact our customer service team at info@deshiemarket.com Provide your order number and reason for return. We will provide you with further instructions on how to return the item.

Refunds

Inspection and approval:
Once we receive the returned product, it will be inspected to ensure it meets the return eligibility criteria. If approved, we will process your refund.

Refund method:
Refunds will be issued to the original method of payment within 7-10 business days after approval. Please note that processing times may vary depending on your bank or payment provider.

Partial refunds:
In certain cases, only partial refunds may be granted (e.g., items with missing parts or not in their original condition).

Exchanges

We replace items only if they are defective or damaged. If you need to exchange a product for the same item, contact us at info@deshiemarket.com, and we will assist you with the exchange process.

Shipping Costs

Return shipping:
Customers are responsible for return shipping costs unless the product is defective or incorrect. In such cases, we will cover the return shipping fees.

Non-refundable shipping fees:
Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item sent or defective product).

Cancellations

Orders can be canceled within 24 hours of purchase. If the order has already been processed or shipped, you will need to follow the return process outlined above.

Contact Us

If you have any questions about our refund and returns policy, please reach out to our customer support team at info@deshiemarket.com We are here to assist you and ensure you have a positive experience with Deshi Emarket.